NURA SOUTH AFRICA TERMS & CONDITIONS

 

Welcome to Nura SA. By visiting us you (the customer) are gaining access to a variety of holistic
health and personalised well-being services provided by Nura SA. This document outlines the terms
and conditions associated with your participation in Nura’s screening services program and health and
wellness related offerings. Please note that Nura SA provides the products and services and is
responsible for managing the platform through which these products and services are made available.
By visiting us and/or becoming a member, you agree to the terms outlined below. If you are visiting
and/or joining on behalf of another individual, you confirm that you have the necessary authority and
that the individual is aware of and agrees to these terms.

 

Electronic Record and Terms of Use Notice

 

This document is an electronic record in terms of the Electronic Communications and Transactions
Act 25 of 2002 (“ECTA”), and other applicable South African legislation. In accordance with ECTA,
this electronic record is generated by a computer system and does not require any physical or digital
signatures.

This document is published in compliance with section 43 of ECTA, which requires the publication of
the rules, terms and conditions, privacy policy, and other relevant information applicable to the use of
this website, namely www.nura.co.za (“Website”).

Your use of the Website is governed by these Terms and Conditions of Use (“Terms of Use”),
together with any applicable policies, which are incorporated herein by reference. By accessing,
browsing, or using the Website, including by submitting details on the “Contact Us” page, you agree to
be bound by these Terms of Use and enter into a binding agreement with Nura SA (“Nura”, “we”, “us”,
or “our”).

 

For the purposes of these Terms of Use:

 

“You” means any natural or juristic person accessing, browsing, or using the Website, including by
completing and submitting information via the Website.

“Third-Party” or “Third-Parties” means any person or entity other than Nura.
“We”, “Us”, “Our” refers to Nura SA, the owner and operator of www.nura.co.za.
You are further subject to the rules, guidelines, policies, and conditions that may apply to specific
sections or features of the Website, all of which form part of these Terms of Use.

 

Information We Collect

 

To provide you with the best possible experience, we collect certain personal information, including:

Personal Information: When you join Nura SA, we may collect details such as your name, identity
number, email address, age, gender, location, mailing address, and contact information. This data is
used to manage and personalise your experience and provide tailored services across Nura offerings.

Personal Health Information: As part of your participation with NuraSA, we may collect health-
related information, including your medical history, test results, treatment and prescription data,
biometric data, health insurance details, and other relevant health care information. This data is
necessary for tailoring our offerings to your specific health needs.

Financial Information: We may collect financial details, such as billing and medical insurance
information, which are necessary to process payments and transactions related to your Nura SA
membership and services.

 

Usage Information (Where applicable): We collect information about how you use our services,
including your device’s IP address, device type, and browsing history. This helps us improve the
services we offer and enhance your experience.

 

Log Data (Where applicable): When you access our platform via Nura’s website or app, our systems
automatically record information such as your IP address, browser type, device information, and
interactions with our platform. This helps us monitor service performance and user engagement.

Cookies and Similar Technologies (Where applicable): To enhance your experience, we use
cookies and similar technologies to personalize content, analyze usage patterns, and offer tailored
recommendations. You can manage your cookie preferences through your browser settings.

Device Information (Where applicable): We may collect details about the devices you use to
access Nura’s offerings including device type, operating system, and network information.

Liability and Data Security (Where applicable): While Nura SA provides the products and services,
please note that Nura SA, as the main organization, is responsible for managing the platform and
handling any issues related to the platform’s use.

Usage Patterns (Where applicable): We analyze how you interact with the platform provided by
Nura SA. This includes tracking the pages you visit, the features you use, and the actions you take.
This information helps us enhance the functionality of our services and provide a more personalized
user experience.

Collection Methods:
– Where applicable, Information submitted through our secure online platforms (mobile and
web) managed by Nura SA.
– Information you provide to us via telephone, email, text, social media, post, in person
consultations and meetings, or any other communication medium.
– Information provided by you during registration and consultations.
– Electronic Health Records (EHR): Information generated during appointments, bookings,
medical consultations, and treatments facilitated through Nura SA.
– Retail data from booking and point of sale systems.

How We Use Your Information:
– The information we collect is used to provide, manage, and improve the services available
through Nura SA. This includes personalizing your experience, processing payments, and
providing health-related products and services that align with your needs.
– We use your information to deliver and enhance the Nura screening and health and wellness
services and where applicable through the Nura SA platform, to respond to your inquiries, and
to offer customer support.
– Your information may be used for marketing purposes to deliver a more tailored experience
and relevant offers related to Nura SA, and our partners.
– We use your information for billing purposes and, where applicable, for processing insurance
claims associated with Nura services.
– Your information may be used to personalize your experience, including offering tailored
content and recommendations based on your participation and/or membership with Nura SA.
– We analyze user behavior to improve our services, resolve issues, and optimize performance.
– We may use your information to comply with legal, statutory, and regulatory obligations.

– We use your information to help create personalized proposals and plans tailored to your
specific needs.
– By joining Nura SA and when utilizing the platform provided by Nura SA, you agree to the use
of your information in accordance with these terms and conditions.

Information Sharing:
– We may share your information with designated Nura SA employees, affiliates, business
partners, subsidiaries, service providers, and trusted third-party research and healthcare
providers to help us deliver and improve the services available to you via the Nura SA
platform.
– The information shared will be used solely to provide the services you have agreed to and to
coordinate your journey with Nura SA.
– Nura SA, as the service and platform provider, may disclose your information to comply with
legal obligations or respond to lawful requests from government and regulatory authorities.

Your Choices:
– You can review, alter, delete, and update your account information by written request to Nura
SA or, where applicable, by logging into your account settings on the Nura SA platform.
– You can opt-out of receiving promotional emails by following the instructions in the emails, by
written communication with Nura SA or, where applicable, by adjusting your communication
preferences in your online account settings.

Confidentiality, Privacy & Data Protection:
– Nura SA, its employees, any third-party healthcare providers and research partners,
organisations, community stakeholders, or service providers that Nura SA enlists, are
required to maintain strict confidentiality of your personal and health information in
accordance with applicable laws and regulations. Access to your personal and health
information will be limited to authorised personnel involved in delivering services to you or as
required by law.
– Nura SA, its employees, and any third-party healthcare providers and research partners,
organisations, community stakeholders, or service providers working with Nura SA are
required to take measures to protect your personal and health information from unauthorized
access, disclosure, alteration, and destruction. Nura SA adheres to strict regulations to ensure
the security of your personal and health data.
– Nura SA will only process and retain personal and health information that is adequate,
relevant, and not excessive for the purpose for which it was collected.
– Nura SA, its employees, the third-party healthcare providers and research partners,
organisations, and service providers involved will not sell or rent your personal information to
third parties.
– Nura SA shall retain personal information for a period of five years unless directed otherwise in
writing by you.
– Nura SA does not accept liability for unintentional disclosure. Additionally, individuals with
access to your computer, phone, or other devices may be able to access the Nura SA services
and information.

Use by Minors:

– Nura SA screening and health and wellness services are not intended for individuals under the
age of 13. We do not knowingly collect personal information from children under 13. If you are
a parent or guardian and believe your child has provided us with personal information, please
contact us. Any information you provide on behalf of your minor child will be treated in
accordance with these terms and privacy policies.

Updates to Privacy Policy:
– Nura SA may periodically update this Privacy Policy. Any changes will be communicated to
you via email or posted on this page with an updated effective date. Your continued use of the
Nura SA platform and Nura services after the posting of any changes constitutes your
acceptance of those changes.

Cancellation, Discontinuation, and Refund Policy
– Please note that any request for the cancellation, discontinuation, or refund of Nura’s
screenings or health and wellness offerings will be reviewed on a case-by-case basis. Our team
will assess the specific circumstances surrounding the request, including the terms and
conditions associated with the particular service or offering. We aim to address each request
fairly and promptly, while ensuring that all policies are adhered to. Please contact us directly for
further assistance regarding cancellations, discontinuations, or refunds.

Disclaimers on Services and Products Included in Nura SA Offerings
– Nura SA screenings and health and wellness services are designed to meet your health and
wellness needs; however, certain services and products included in our offerings may have
specific safety and health precautions that must be followed. It is crucial to adhere to
guidelines regarding redemption frequencies, validity periods, and any other conditions that
may apply to the specific products or services. Additionally, some products may be non-
transferable, meaning they cannot be shared, assigned, or exchanged with others.
– By participating in Nura SA screening and health and wellness services, you acknowledge the
importance of following these guidelines to ensure both the safety and effectiveness of the
products and services provided.

Nura SA Affiliated Business Units and Strategic Partnerships
– Nura SA is proud to collaborate with a diverse range of business units and partners, each
contributing unique expertise and services to enhance the overall experience and value of your
participation and our various membership offerings. These partners, include but are not limited
to, Medical Practitioners, Inuversal Wellcare, Inuversal Wellness Institutes, Scinmed, and the
International Foundation for Integrative Medical Research (IFIMR), who share our
commitment to improving holistic health and well-being through innovative solutions and
personalized care.
– You may request a list of Nura SA business units and partners, each contributing unique
expertise and services to enhance the overall experience and value of your participation and
membership with Nura SA and its service offerings.

Services and Assumption of Risk
Nura SA agrees to provide screening and health and wellness services to you (the customer).
You acknowledge that your participation, participating in screening and health and wellness
activities, involves inherent risks and you assume all responsibility for your own well-being.
You agree to consult with a healthcare professional before engaging in any physical activity or
making any significant changes to your diet or lifestyle.

Limitation of Liability
– Nura SA and its partners, employees, agents, or contractors shall not be held liable for any
direct, indirect, incidental, special, or consequential damages arising out of or in connection
with your participation, screening and health and wellness services provided, including but not
limited to personal injury, loss of data, loss of profits, or any other losses.
– Nura SA liability, if any, shall be limited to the fees paid by you for the specific screening and
health and wellness services provided that gave rise to the claim.

Release and Indemnity
– You release Nura SA and its directors, employees, agents, consultants, service providers,
practitioners, partners or contractors as well as Nura SA Subsidiaries and Group and their
directors, employees, agents, consultants and service providers from any and all claims,
demands, liabilities, or causes of action arising out of or in connection with your participation,
screening and health and wellness services provided, except in cases of gross negligence or
willful misconduct.
– You agree to indemnify and hold Nura SA, its Subsidiaries and Group and their directors,
employees, agents, consultants, service providers, practitioners, partners or contractors
harmless from and against any losses, injury, death, damages, liabilities, or expenses
(including reasonable attorney fees) incurred as a result of your participation and/or
membership in the screening and health and wellness services and/or any breach of this
Agreement.

Compliance with Laws
– Both Nura SA and you agree to comply with all applicable laws, regulations, and guidelines in
relation to your participation, screening and health and wellness services provided.
Conclusion and Acknowledgment
– Nura SA is committed to safeguarding your personal and health information.
– Nura SA takes the necessary steps to ensure that your data is protected and handled in
compliance with applicable privacy laws and health legislation.
– By joining Nura SA, you acknowledge and consent to the collection and use of your
personal and health-related data as described in this policy, and you agree to the terms
outlined in these conditions.

Participation Consent
I hereby give my consent to participate in the Nura SA screening and health and wellness
services offered by Nura SA, which is designed to screen and promote health and wellbeing to
my individual needs.
I understand that my participation in the Nura SA screening and health and wellness services
may involve a detailed health assessment, including medical history, lifestyle factors, and
physical examination.
I understand that my participation in the Nura SA screening and health and wellness services
is voluntary, and I have the right to refuse or withdraw my consent at any time, provided that
said refusal or withdrawal is conveyed to Nura SA in writing with 2 (two) weeks’ notice.
I also understand that my participation in the screening and health and wellness services is
confidential, and my personal and health information will be protected in accordance with
applicable laws and regulations.
I understand that prices for services rendered under the Nura SA screening and health and
wellness services are subject to change.

I have read the terms and conditions and understood its contents, I have had the opportunity to
ask questions and have received satisfactory answers.